When I first met Ron Kaufman customer service guru in Bangalore I was impressed by the energy he infused in the room.
Then again few months later I happen to attend Ron Kaufman’s master class on Service Leadership in J. W. Marriott, Mumbai. What enthused me was his passion for customer service and his remarkable ability to convince his audience about the power of outstanding service. Ron’s framework has what he calls – delivering ‘unbelievable’ customer service. Ron delivered his session with such unbelievable passion, energy and drive that it was natural to believe him.Read More›